FAQ's


General FAQ's

Technical FAQ's

Barcode/Hardware FAQ's

Technical FAQ's

Q. How does the system handle the number zero ("0") in the container size field in the Analyses setup form?
A. This value (Container size) is used by the system to calculate the number of default labels needed. In Multi Sample Entry the system will handle the analyses as if it were inactive and remove it from the analytes list in the Multi Sample Entry form. We suggest that all active samples have at least the value one "1" in this field.

Q. I want to include NPDES or other special numbers for my customers. Do I have to add a new field to my customer form?
A. Because of the flexibility of the Tribal system you can add any special fields, as you need them. In many cases, we have already placed a field that you can use by re-labeling and entering the data direct. Use the Customer ID field for those numbers.

Q. When is the best time to archive my data?
A. The best time to "Archive" is dependent upon the amount of access needed to the archived data. We suggest you only archive for hard drive space requirements when you notice a significant decrease in system performance. Remember you can always UN-Archive data to run a quick report and then re-Archive the data again.

Q. What is the best way to handle samples that have been lost, frozen, spilled or only needed for storage?
A. There are many ways to handle these types of (Non-Result) samples. One way is to create an analysis, for example storage, and record the Julian date of the dump date in the result field. This way your lab can track holding times and be warned when to get rid of the out dated samples.

Q. I realize the need for data integrity. In the Sample Entry form, I also understand the use of the pull down list. Can I add a new location on the fly? Do I have to exit and return to the Sample Entry form after I add the new location?
A. No, You do not have to exit. If you double click in any of the fields in the Sample Entry/Multi Sample Entry form, you will launch the data input form for that field. You can then add and when closed you will appear back at the Sample Entry form. Note: Older versions must select off the field to refresh the list box, newer version the refresh is done automatically.

Q. Many LIMS systems use alpha type fields for result entry, this allows us to add special characters or text in a result entry, but it causes problems on special reports. How does Tribal handle its result entry?
A. In order to allow alpha characters in the result field most databases our setup for a "String" field. The problems occur when data in "String" fields are dumped to other software programs (Excel, Lotus, etc.) this data can not be used for statistics or graphing without stripping and data conversion. Since most of Tribal's competition does not allow their users access to their code, you only have to ask for a custom report and our competitors are happy to bill you for it. Tribal on the other hand offers, you the end user, complete access to the code. By doing this we assume you will want to manipulate your data using special reports and software applications like Excel and Lotus. Thus, we have taken a unique approach to our data Result fields. We have separated our alpha characters from our numeric characters. This allows you to report a 4.567,5.0, N/D, or any other alpha character and still be able to analyze the results with a spreadsheet, report statistics, or a graph on the selected data without any conversion. This is done with a single button from our reporting toolbar. Great question!

Q. In the Tribal System, can I call my projects, studies and locations anything or am I restricted to a naming structure.
A. You set your system up for Your Lab. We allow and encourage you to use your own naming convention; we can offer suggestions and give examples if needed. There are six characters you shouldn't use in data search fields: { } [ ] ' " these 3 keys are known as the Bermuda triangle because of their location next to the enter key on the key board.

Q. What is meant by "Easter eggs" in the software program?
A.The term "Easter eggs" comes from cyber vocabulary. It means hidden features or events within a software system. If we documented every right click, double click, pull down etc. within the Tribal-LDMS the manual would be the size of a 1960's A.A. Spectrophotometer and probably get used as much.

Q. If I have a problem with my system, and my Lab is located 1,000 of miles from Cheyenne, how can Tribal help me?
A.Tribal software has many different ways to help its customers, one of which is using programs like PC Anywhere to take control of your system and trouble shoot via a phone line.



Tribal Software 2011